FAQs

Do I have to sign a contract?

No. You’ll sign a service agreement, but you won’t be locked into anything. You’ll be free to change your arrangement as your needs change.

What is the minimum number of hours I can request?

Our services start at 4-6 hours per week, depending on your location.

Is there a minimum time commitment for live-in help?

Live-in help is available to you for as long or short as you need it. An eighteen percent surcharge applies to periods of less than ten days.

How do you choose a caregiver for my loved one?

We employ a thorough selection process that screens candidates based on skill assessments and personality traits. We gather as much information as possible from both the client and the potential caregivers by asking plenty of open-ended questions, and we base our final decision on extensive data, personal interactions and years of experience.

I have a question or concern. When can I reach you?

You can reach us at any hour, day or night. We don’t use a call service—you’ll always be put in touch with people who can help you.

How often do live-in caregivers take time off?

Our live-in caregivers typically take a few days off about every six weeks. Before doing so, the caregiver will give Towne two weeks’ notice, so we can notify you right away and find the perfect relief caregiver. We’ll also provide the caregivers with transportation to and from placements to ensure that there is no lapse in coverage.

What happens if my loved one doesn’t approve of or isn’t compatible with their caregiver?

You can contact us at any time, and we will get to work finding the perfect fit right away.

Is there a security deposit?

Yes, we collect a two week security deposit.

How can I pay for services?

You can pay with credit card, check or ACH electronic payments.

How often will I be billed?

We’ll send you a bill every week. If you have long-term care insurance, we will bill the insurance company directly, so you don’t need to worry about submitting any bills for reimbursement.